Self-ordering app & loyalty
In development · launching end of 2026
A multi-location F&B brand wanted to move off its previous loyalty vendor and onto a system it could shape itself, one that combined a branded loyalty programme with self-ordering, tied directly to the tools they already run.
We migrated their CRM from the previous vendor and connected it to their existing POS and ERP, keeping the work required from their other teams to a minimum.
We designed a loyalty programme that reflects the brand and self-ordering that's easy to navigate, with a live sync to their POS so ordering and operations stay in step. Throughout, we worked alongside the client's marketing and operations teams to keep delivery and launch on track.
We built a fully customized admin portal so the client's marketing team and stakeholders can set up and configure the programme themselves, monitor the data they need, and export it to use elsewhere.
The platform is in system integration testing ahead of an end-of-2026 launch. We ran UAT on a shared environment with the client and their partners, so everyone has visibility into the build before it goes live. And beyond the build, the app opens a new marketing channel for the client through its design and the data it collects.